Returns & Refunds Policy
Our Commitment to Customer Satisfaction
At Cali Ketamine Retreat Therapy, we are committed to providing exceptional service and support throughout your experience with us. Due to the nature of healthcare related products and treatments, certain items and services may not be eligible for return once they have been shipped or delivered.
We encourage all clients to review their orders carefully and contact our team with any questions before completing a purchase.
Prescription and Treatment Related Products
For safety, health, and regulatory reasons, prescription medications, compounded medications, and treatment related products cannot be returned once they have been shipped or delivered.
This policy helps ensure the integrity, safety, and quality of all products provided to our clients.
Damaged or Incorrect Orders
If you receive an order that is damaged during shipping or if you believe you received the wrong item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, we may request:
- Your order number
- Photographs of the package and contents
- A description of the issue
Our team will review the situation and work with you to determine an appropriate solution.
Order Cancellations
Orders may be cancelled before processing begins.
Once an order has entered processing, preparation, or shipment, cancellation may no longer be possible.
If you need assistance with an order, please contact our support team as soon as possible.
Consultation Fees
Consultation fees and medical evaluation fees are generally non refundable once services have been provided.
If you need to reschedule an appointment, please contact our team in advance and we will do our best to accommodate your request.
Refund Eligibility
Refund requests are reviewed individually and may be approved under certain circumstances, including:
- Duplicate payments
- Billing errors
- Orders cancelled before processing
- Technical issues resulting in incorrect charges
Approved refunds are typically processed using the original payment method.
Contact Our Support Team
If you have questions regarding returns, refunds, billing, or order concerns, please contact our support team. We are committed to resolving issues fairly and professionally.
Privacy Policy
Your Privacy Matters
At Cali Ketamine Retreat Therapy, protecting your privacy is one of our highest priorities. We understand the importance of confidentiality when seeking healthcare related services and are committed to safeguarding the information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Billing information
- Shipping information
- Medical information provided during consultations
- Communications submitted through forms, email, or customer support
We may also collect certain technical information automatically, such as:
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and analytics information
How We Use Your Information
We use your information to:
- Provide services and support
- Schedule consultations and appointments
- Process payments and orders
- Communicate important updates
- Improve our website and user experience
- Comply with legal and regulatory requirements
- Respond to inquiries and support requests
Confidentiality and Security
We take reasonable administrative, technical, and physical measures to protect your information from unauthorized access, misuse, or disclosure.
Access to sensitive information is limited to authorized personnel who require it to perform their responsibilities.
Discreet Communication
We understand that privacy is important to our clients.
Whenever possible, communications, billing descriptions, and shipping procedures are handled with discretion to help protect your confidentiality.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, analyze website performance, and enhance your browsing experience.
You may choose to disable cookies through your browser settings, although certain features of the website may not function properly.
Third Party Service Providers
We may work with trusted third party providers to assist with services such as:
- Payment processing
- Website hosting
- Shipping and delivery
- Customer support
- Analytics and website performance
These providers are required to maintain appropriate confidentiality and security standards.
Information Sharing
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Information may only be shared when necessary to provide services, comply with legal obligations, protect safety, or fulfill operational requirements.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to your information
- Request corrections to inaccurate information
- Request deletion of eligible information
- Withdraw certain communications
- Request additional information regarding data handling practices
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.
Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact Cali Ketamine Retreat Therapy. We are committed to protecting your privacy and maintaining your trust.